Claims for any cause must be made in writing within 10 days of receipt of shipment. Any stock rejected must be reported immediately and held for advice from us as to disposition. In no case should stock be returned to us without prior authorization. We will gladly entertain such reports and make satisfactory adjustments when claims are definitely established. We shall in no case be liable for any sum greater than the amount originally received for said nursery stock and will not entertain claims after stock has once been accepted. Cancellations must be made in writing and received by us prior to December 15th preceding the originally requested shipping date. Orders canceled after December 15th are subject to a 15% restocking charge.
All customers must fill out and sign our confidential credit application. This is a standardized form developed by the nursery industry and provides the basic information necessary for the extension of credit.
Our minimum standards are those adopted by the American Association of Nurserymen. We strive to deliver a superior size product.
We give no warranty, expressed or implied, as to life, description, quality, productiveness, or any other matter of any nursery stock that we sell. It is mutually agreed that our total liability for any error, should stock prove untrue to name as labeled, shall be limited, upon satisfactory proof, of our replacing free or refunding the purchase price.
We establish our inventory from field counts in the spring. Eighty percent of total counts are used to establish saleable numbers. Initial sizing is based on an average of past years’ growth for each variety. Another count is done in mid-September. Every 10th plant is graded to establish an accurate inventory. Only eighty-five percent of this inventory will be sold until final gradeout.
If changes are necessary, we try to communicate this by mid-October. In order to ensure that repeat customers are taken care of, all of last years order will be held off inventory until August 1st. You will be contacted in early summer to reserve your plants and make any changes. After August 1st, all remaining plants become open inventory and are available on a first come, first serve basis. We believe this policy will allow you to have confidence in receiving the nursery stock you need from Robinson Nursery.
All plant whips are sold in multiples of 10. Please consider this when ordering. Plants ordered in multiples of 5 will be rounded to the next highest 10. Minimum order for a pool truck is $1500.
Orders are accepted on the condition that they shall be void should injury befall stock from any act of God or any cause beyond our control. All orders are accepted subject to crop conditions or errors in count.
All shipments travel at the risk and expense of the buyer. Cost of boxing or bailing to be added. There will be an additional charge if you want tree wraps or containers left on plants. *Please note if you arrange your own truck and you send a non refrigerated truck, you will waive your rights to any credits or claims against Robinson Nursery.
Shipping hours are Monday through Friday from 7:30-4:00. Saturday shipments by appointment only.
*Payment in advance of shipment is required unless credit is established. Net is due 30 days from date of invoice for firms with established credit. Satisfactory references are required prior to shipment for those customers unknown to us. Interest will be charged at the rate of 1.5% per month (annual percentage rate of 18%) on all past due accounts. Please note, there will be a 3.2% processing charge added for payments made by credit card.